NEC Enterprise Solutions, a world renowned company that’s known for their revolutionary work in the IT & Communications field, revealed the top 10 phone system trends that they see emerging within the forthcoming year. NEC predicts that these top 10 trends are going to become essential to all small businesses looking to innovate.
For the last seven consecutive years, NEC has been honored to be the world’s first place holder in SMB business phones. Providing businesses with quality service in more than 160 countries, NEC is now providing their insight on how correctly structured phone systems can elevate small businesses.
We live in a world where technology is ever evolving, but the one thing that hasn’t changed is the basic principles of business. Every business, no matter what industry, always wants their customers to have a good experience so that they are more likely to later return. Thanks to modern technology, businesses are now able to use Small Business VoIP Phone Systems to help fill the role of customer service.
In retrospect, one other thing that hasn’t changed is basic math. By removing any excess costs, businesses gain fiscal flexibility.
Digitally innovating staffing is just one of the many pervasive ways that a business can save money. Another emerging cost-effective business trend is the integration of remote work. By allowing employees to work remotely, businesses are able to cut a portion of their overhead expenses.
And while working remotely might not be for everyone, when given the opportunity, most employees opt-in. With the option to work remotely, employees can now travel and/or tackle other tasks while on the job – be it for personal or work-related reasons.
In order to maximize on work engagement, companies have now begun to create hybrid work environments. As a result, these companies are seeing an increase in work morale and productivity.
COMPREHENSIVE BUSINESS CONNECTIONS
As it is with any business, employee productivity is important. However, businesses that have higher call volumes know that they must match their customer with the same sense of urgency in order to keep them satisfied.
And with remote work on what seems like a never-ending rise, having a correctly structured phone system has never been more imminent. By having a structured phone system in place, companies are able to be in the driver’s seat: they gain more control over their customer service, resulting in a substantial decrease in escalation claims.
CERTIFIED DATA SECURITY
Businesses that have a structured phone system propagate higher levels of efficiency in comparison to companies that don’t. Having a secured phone system in place ensures clear communication between all business departments, including those who work remotely. This system allows employees to swiftly expedite and overhaul any issues that may arise.
Technology has undoubtedly revolutionized the way both businesses and people live their lives. In parallel, having a structured phone structure in place has become the normal standard in business.
The COVID-19 pandemic, if any good perspective can come of it, has shown us how we as humans are all interconnected in some way, shape, or form. Due to recent events, the new form of our day to day lives is becoming increasingly digitized.
Regardless of what’s to come, technology already has, and will continue, to conform: whether it’s utilized or not, technology will continue to advance. In conclusion, companies that wish to thrive must be just as creative as they are innovative.